Achieve lasting recovery.

FAQ

Frequently Asked Questions

  • Secure virtual therapy (telehealth) sessions are video (telehealth) sessions that are held over a HIPAA-compliant interactive video medium.  Through telehealth services, we are able to meet at your convenience - at any agreed upon time, and from any internet-accessible location in California that fits for you.

  • Whether it be individual, family, or couples therapy, our therapists first seek to understand what brought you to session, your goals, needs, current presentation, and history. From there, we share our understanding of what you have presented, ensuring we are on the same page, and then we provide you with our recommendation for treatment.

    If you choose to move forward, then we embark upon a therapeutic journey together, focusing treatment on meeting your needs and achieving your goals. The specific interventions we implement in therapy will vary depending on your personality and the particular struggle(s) you bring forward. No matter what the need/struggle, each therapist utilizes a humanistic, psychoanalytic, individualized approach, in addition to various evidence based practices such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy, among others.

  • There are many therapists from which to choose; it can be hard to find one that is clinically a good fit and can accommodate your busy life, especially if you are looking for a specialist.  

    Our intention is to be the specialist that is not only right for you therapeutically, but is also flexible and collaborative.  

    We believe that being “a good therapeutic fit for you” means we can help you to accomplish your goals, while guiding you to have an internal sense of safety, joy, and freedom.  We do this through a variety of therapeutic approaches (delineated on our Our Team page) and empowering you to honor and trust yourself, and the process.  We bring compassion, integrity, and authenticity to our work, and would be honored to help you to realize your potential for growth and the strengths you already have.  

  • We regularly consult with any other members of your treatment team, ensuring that you have the most comprehensive care possible. You can text or email us at any time; it can take us up to 48 business hours to respond.  (In case of emergency, you are directed to call 9-1-1 or go to your nearest emergency room.)

  • • Initial phone consultation (for up to 20 minutes) is free of charge.

    • In person + telehealth sessions are 50 or 90 minutes, depending on your desire. There is also an option for a 30 minute check in. Session rates vary depending on the type of session (individual, couples, or family) and the therapist. More pricing information is available upon request.

    • Rates for Daily + Monthly Concierge Services & Packages are available upon request.

  • We accept cash, check, card, Zelle, and PayPal.  Payment is to be made at the beginning of each session.

  • Our practice follows a self-pay model, allowing us to limit our caseload and focus on what’s most important to you.

    We will provide you with a superbill that can be provided to your insurance company upon request, or we can provide an electronic superbill to your insurance company directly.

    Depending on your current health insurance provider or employee benefit plan, some services may be covered. Please contact your provider to verify how your plan compensates you for psychotherapy services, or reach out to us for further explanation..

  • If you have a health insurance policy, it will usually provide some coverage for mental health services. In some cases, we can help you to receive insurance coverage; however, you (not your insurance company) are responsible for full payment of fees. It is very important that you find out exactly what mental health services your insurance policy covers.

    We recommend asking these questions to your insurance provider to help determine your benefits:

    • Does my health insurance plan include mental health benefits?

    • Do I have an out of network benefit?

    • Do I have a deductible? If so, what is it and have I met it yet?

    • Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?

    • Do I need written approval/authorization from my primary care physician in order for services to be covered?

  • We kindly request that sessions be canceled at least 48 hours prior to the scheduled session. Sessions canceled less than 48 hours hours ahead of time are billed at the full session rate.

  • If you don’t have or are not using insurance, you have a right to receive a “Good Faith Estimate” that estimates and explains how much your medical care will cost.

    • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

 

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